Our reputation has been built on our high standard of service, our attention to detail, and a flexibility that makes us invaluable to our clients. We strive to provide the most efficient service possible by providing highly trained conscientious staff, who posses the skills and initiative required to consistently deliver the highest quality results.
Helping clients operate more efficiently is our core skill. It is why clients choose to work with us and why we have grown so consistently. However, we know that there is always a better way of working – a better way to deliver operational excellence and the best way to stay ahead of the competition. Management information, data and technology is an increasingly critical part of our service offering, and we continue to invest in this area.
We concentrate on what matters most to our customers, using feedback and innovation to meet ever-increasing expectations. It means efficient delivery, established processes, key performance indicators and knowing exactly who is doing what, where and when. It means effective, clearly defined roles and a culture of continuous improvement supported by best practice policies, positive management and technology.
We set about improving our already enviable levels of service by tailoring our systems to the relevant industry standards; including ISO 14001. To ensure we maintain the same degree of customer care we have developed a Quality Management System as part of our ISO 9001 QA accreditation and we are also accredited with the Safe Contractor Scheme.
Our management team are committed to providing a seamless full service solution, tailoring the services we offer to the individual requirements of each client, whether it is scheduled daily cleaning services, event clean-up or emergency building cleaning.
Where we truly stand above our competition is in the calibre of our personnel, all carefully selected according to their background, experience and training. We are aware that whilst providing discreet but effective services, Templewood staff are representative of our clients public image, so we place great importance on their appearance and interpersonal skills.